F.A.Q.

 

Which account do I choose?

 

When you give online, you’ll see accounts for each area of giving.  For your tithe and any other gifts to the many ministries of The Oaks, choose the General Fund.  For a gift towards missions around the world, please select Global Impact.  For the current campaign (worship technology), please select campaign.  For other specific gifts please select the category listed.

 

 

 

Can I schedule recurring donations?

 

Yes, you can specify whether you want your contributions made once, weekly, twice per month, monthly, quarterly, or yearly.  You can set up as many scheduled contributions, as you would like, so it is possible to give your tithe as well as any additional gifts.

 

 

 

Will I still receive a contribution statement?

 

Yes, contribution statement are mailed out after January 15 of each year for the previous year.

 

 

 

What if I change banks or want to adjust the date or amount of a contribution?

 

You can edit or delete a scheduled contribution at anytime including the bank routing number, account number, date, fund, frequency and amount.  The changes will need to be made under the username that originally created the schedule.

 

 

 

Is online giving secure?

 

We’ve taken steps to ensure that the giving process is safe and secure from beginning to end.  All of your data is secured through the church’s bank account.

 

 

 
I received and e-mail stating that my contribution did not go through.  What do I do?

 

When transactions don’t go through, it is usually because of a typo.  So try it again and double check your numbers.

 

 

 

Who do I talk to if I have more questions?

 

E-mail gary@discovertheoaks.com or call 972-263-2224 and we will be glad to answer any other questions you may have.